Position Title: Engineer
Work Location: Hartford, CT
Assignment Duration: 12 months
Work Arrangement: Onsite
Position Summary:
Working in the field, under the supervision of the Field Service Manager, this position is responsible for installation, maintenance, servicing, and testing of high quality medical device systems and system components.
Background & Context:
Candidates must be local to Hartford, CT. National travel required for the role (up to 80%–100%).
Key Responsibilities:
• Perform proper system installation, conduct system hardware and/or software upgrades, handle service repair calls, and complete regularly scheduled preventive maintenance service on medical systems.
• Provide complete and accurate service records for submittal to Quality Management System.
• Efficiently manage work related travel and relevant communication based on weekly schedule set forth by Field Service Manager.
• Provide accurate and regular business expense reports, adhering to Company policy.
• Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Performs other related duties and responsibilities, on occasion, as assigned.
Qualification & Experience:
• Associates or technical degree required (or relevant experience)
• Bachelors degree in Biomedical Engineering preferred
• Exceptional troubleshooting ability
• Physical ability to lift 50 pounds
• Mechanical assembly, able to work with tools
• Previous experience in a medical device company preferred
• Strong organizational and follow-up skills
• Ability to interface with multiple groups in the organization to resolve service issues
• Overall positive and optimistic attitude
• Technical writing skills are a plus
• Works well independently
• Experience working in a broader enterprise/cross-division business unit model preferred
• Ability to work in a highly matrixed and geographically diverse business environment
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment
• Ability to leverage and/or engage others to accomplish projects
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
• Multitasks, prioritizes and meets deadlines in timely manner
• Ability to maintain regular and predictable attendance
• Ability to work OT as needed
Working Conditions & Physical Demands:
• Field-based, requires up to 80–100% domestic travel
• Must be local to Hartford, CT
• Must provide COI for institution access
• Travel expenses paid upfront and reimbursed post-approval