End User Support Analyst - SCCM Montreal Quebec Canada H3A 2A6 12 Months Notes: The main objective of this position is to manage installation of software on workstations deploying standard packages, perform remediation actions of vulnerabilities and handle tickets that are escalated to the team. Additionally help assessing the reports provided by Security teams to establish which actions are required to be taken and execute them. Position Objectives:
The End User Computing member will provide appropriate support and coverage for day-to-day operation activities for end user community, assisting Service Desk teams with escalations and being the bridge between 1st and 2nd level support to the engineering team, 3rd level support Additionally this position is to work in the remediation actions of vulnerabilities discovered in desktops and laptops.
Those remediation actions include deploy new software to workstations using Microsoft management products and scripts, cleanup vulnerable and obsolete software installed on computers, develop scripts to update computer configurations, provide status reports of tasks, meet with the vulnerability management team and collaborate to identify and address the findings and some other related tasks.
Position Requirements:
3 to 5 years performing 3rd level support for end users and expertise with Microsoft Windows 10 including the operating system administrative settings, group policies and registry
Knowledge of Microsoft Endpoint Control Management (MECM) or old SCCM for packaging distribution and client management
Good knowledge of the Windows workstations build process, package deployment, patching etc.
Good knowledge of Active Directory
Good knowledge of scripting (Powershell, shell, VBS)
Good knowledge overall of networking infrastructure, firewalls, proxies, switches etc.
Knowledge of standard methodologies of Service Delivery (ITIL)
Excellent written and verbal communication skills
Availability to work eventually outside usual business hours (9am-6pm) Position Responsibilities:
Provide 3rd level support for users and Service Desk teams
Resolve tickets from the IT Service Management system (ServiceNow)
Perform thorough morning and evening checks on some routines
Incident and Problem management: take ownership and work with team to resolve production related issues for level 3 within is remit
Remediate all the vulnerabilities identified on workstations
Deploy software via Microsoft Configuration Management (SCCM) with expertise to split the installation in waves, execute step-and-action procedures and use features to cleanup the previous version of software
Create and execute scripts to remediate vulnerabilities, deployments and clean up tasks
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers a Group Registered Retirement Savings Plan (RRSP) Program to all eligible employees. Additionally, our employee discount program provides exclusive access to thousands of discounts on travel, entertainment, and more. SPECTRAFORCE offers unpaid leave as well as paid sick leave, paid holidays, and paid vacation as required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other prohibited grounds as identified by provincial or territorial law. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $450.00/daily.
