Title: Eligibility Lead Representative Location: Remote Duration: 03+ Months
Note:
Must be available to work evenings, weekends, and holidays and commit to and adhere to a phone schedule and shift.
Standard shifts are anywhere between 8:00 am and 8:00 pm in all time zones and are subject to change based on staffing and business needs.
This position is 100% remote and candidates can be sourced from across the US.
Candidates must have a quiet and private working environment and a high-speed, reliable internet connection.
Job Summary: The Conservation Specialist is a licensed insurance sales agent that is responsible for retaining existing customers who are calling to cancel plans. This will include but is not limited to, assisting customers with applying for new coverage within Client Healthcare.
Must-Have:
Possess an active Life and Health insurance license.
Working knowledge of Microsoft Office, Salesforce
Understanding of the various Client Medicare products (Medicare Advantage, Medicare Supplement, Part D, Ancillary)
Working knowledge of the health insurance industry
Calling Experience Inbound and Outbound.
Core Responsibilities:
Receive calls from existing customers looking to cancel their current policy and assess /identify the reason for the cancellation request.
Conduct a needs assessment to determine options to address the customer’s cancellation reasons.
Outbound calls to existing customers.
Successfully upsell/cross-sell existing customers as available.
Participate in other assigned Sales Team projects as needed.
Provide feedback and guidance on market nuances, marketing campaigns, and plan operations.
Attend internal Sales Meetings, Training, and other company events as requested.
Other duties as assigned.
Minimum Requirements:
Working knowledge of the health insurance industry
Strong telephone verbal and listening skills.
Ability to work in a fast-paced environment.
Dedication and commitment to exceptional customer service when selling and servicing our customers.
Excellent verbal and written communication skills, including oral presentation.
Strong organizational skills with attention to detail
Working knowledge of Microsoft Office, Salesforce
Understanding of the various Client Medicare products (Medicare Advantage, Medicare Supplement, Part D, Ancillary)
Able to work independently and in a team setting.
Possess an active Life and Health insurance license.
Education
Minimum Requirements: High School Diploma
Note: The Company is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAhr@spectraforce.com.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $20.00/hr.
