Microsoft Dynamics 365 Omnichannel for Customer Service
Microsoft Copilot Studio
Azure Integration Services
Responsibilities:
Lead technical design sessions and own the implementation of D365 Customer Service solutions.
Provide technical oversight on key components such as:
Omnichannel for Customer Service, Customer Service Workspace
Unified Routing, Workstreams
Channel integration (voice, chat, social)
Microsoft Copilot and Virtual Agents
Collaborate with Solution Architects to design integrations with backend systems and external services.
Guide and mentor development teams to deliver high-quality, reusable, and maintainable code.
Review code and ensure alignment with best practices and enterprise standards.
Troubleshoot complex technical issues and provide proactive resolutions.
Contribute to DevOps processes including CI/CD pipelines and ALM best practices.
Hands-on experience on Integration leveraging Azure Integration services
Years of Experience: 18.00+ Years of Experience
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 60.00/hr.
