Job Title: Desktop Support Engineer Location: Bothell, WA (Onsite) Duration: 12 months Schedule: M-F, 8am - 5pm PST
Summary: The Specialist IT Site Services is responsible for IT Site Support activities. As part of this role, you will take part in daily operational support activities along with augmented support technicians, additionally providing guidance and leadership to ensure a smooth execution of service delivery. The role will report to the regional Site Services Delivery Manager (SDM). The successful candidate will have a relentless passion for customer service and technology and a strong focus to deliver exceptional IT Support to our workforce within our process framework.
Key Responsibilities:
Responsible for delivering a user centric IT Concierge experience.
Responsible for Site Support ticket queues with a focus on maximizing the value of the end-to-end customer journey.
Provide direction and coordinate with Site Support staff in alignment with the SDM.
Active participation in ticket-based site support activities (device staging, technical troubleshooting and repairs, workplace setup, etc.)
Responsible for accurate inventory of all supported assets in stock
Coordinate activities with local, internal, and 3rd party stakeholders and vendors in alignment with SDM
Support the SDM with specific project related tasks as well as bringing relevant topics to the SDM’s attention.
Provide smart hands support to include rack and stack activities, patching, and network troubleshooting.
Ensuring data rooms are kept secure, clean, and orderly as per client's policies and guidelines on a consistent basis.
Contribute to improve the end-to-end customer journey via Continuous Service Improvement and process optimization.
Contribute to knowledge management as an author or reviewer as necessary.
Help identify to and with the SDM, areas for improvement through learning the business and its needs.
Participate in out of hours on call rosters as required
Top Skills:
Good technical knowledge and previous desktop support experience
Strong analytical and problem-solving skills for technical issues
Previous customer support experience with strong interpersonal and communication skills, both written and verbal, with the ability to effectively sequence priorities.
IDF Experience
Office365 Experience
Experience working in a large corporate environment preferred
Qualifications & Experience:
Good technical knowledge and previous technical support experience
Strong analytical and problem-solving skills for technical issues
Previous customer support experience with strong interpersonal and communication skills, both written and verbal, with the ability to effectively sequence priorities.
Supporting a qualified environment such a Manufacturing Facility and experience in supporting regulatory audits/inspections.
Ability to work collaboratively with colleagues, augmented staff, and third-party vendors.
Ability to work in a fast paced, dynamic environment balancing demand.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $27.00/hr.
