Position: Desktop Support Analyst Location: Reston, VA Duration: 12 months
Note: This position will be based in the Reston office for training until they are moved to the DC office in 2024 (prepping the new office and continuing to support the old DC office). After the move to the DC office to support - there will still be some travel for support in the Reston office location on an as-needed basis.
Job Description: The Desk Side Support Technician will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers.
Job Responsibilities:
Responsible for servicing incident and request tasks for deployed infrastructure services to end-users including moves, adds and changes. Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices)
Follows the established technology standards, policies and support processes.
Helps establish and monitor metrics on service delivery and customer satisfaction.
Responsible for providing end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs, Skype for Business, Microsoft Teams,
Supports Local Area Network and Wireless Network, etc.
Supports end user requirement associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print).
Manages and maintains local assets and configuration items in ServiceNow.
Perform moves, adds and changes.
Participate in special projects, as assigned.
Travel to offices/ job sites for short term project support
Provides proactive and timely support to executives and VIPs
Basic Qualifications:
Bachelor’s degree in Computer Science, Information Technology or related field OR 7 years of related IT experience (in lieu of degree).
1+ years of experience providing end-user IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems.
1+ years of experience with incident and request management system like ServiceNow.
1+ years of experience supporting executives and VIPs.
Additional Information:
Experience with identification, evaluation, prioritization of, and resolution for, hardware and software incidents and requests.
Communicate effectively with Customers, other departments within the organization and function within a local and distributed team environment.
Work within a local team environment, as well as the extended Corporate IS&T staff
Understanding of basic networking technologies and principles.
Must have the ability to work in a demanding environment, managing multiple priorities.
Ability to identify, plan, install and support off-site meetings and conferences, as needed.
Ability to lift 50 lbs.
A+ certification preferred
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $38.34/hr.
