Position: Desktop Support Analyst III Location: Boston, MA (Onsite) Duration: 5 Months
SUMMARY DESCRIPTION The IS Support Specialist-Intermediate is responsible for providing remote and desk-side 1st and 2nd level support to end-users at the Boston, MA site. The IS Support Specialist-Intermediate is also responsible for supporting PC hardware and software, servers, applications, PC imaging, new hire setups, AD account management, peripheral support and other duties assigned by the Sr. Manager.
Primary responsibilities are to:
Monitor Helpdesk ticketing system. Provide timely and professional PC and peripheral support via phone, desk-side, or remote connection. Support includes hardware and software installation and troubleshooting, as well as occasional limited end-user education. (20%)
Apply standard corporate workstation image and deploy equipment to new employees. RE-image existing employee PCs, as needed, without the loss of data. (20%)
Create, maintain, and delete Windows Active Directory accounts in accordance with company standards. Ensure integrity of data by limiting access to all network resources. (15%)
Assist in planning and implementing network and computing infrastructure plans and work with the East Coast Infrastructure manager in small to medium sized projects according to budgets, schedules and business needs. (15%)
Support and maintain servers, desktop / laptop hardware, and software applications. (15%)
Support and maintain all databases and applications, ensuring that they are secure, available and functioning optimally at all times and maintain peripheral systems including, but not limited to, the backup systems, wireless systems, VPN access, etc. (10%)
Follow documented procedures and controls. Must maintain required evidence of compliance and provide said evidence during Audit testing. (5%)
DESIRED MINIMUM QUALIFICATIONS
Bachelor’s degree in Computer Sciences or Information Technology or equivalent combination of experience and education
3 - 5 years relevant work experience
Microsoft Network Certification and/or Microsoft Active Directory knowledge
Demonstrated knowledge of Windows servers and Windows desktop/laptop systems
Ability to manage multiple projects, activities and tasks simultaneously
Must understand the importance of documenting processes, procedures, and applications in a highly regulated medical device environment (experience working in highly regulated environments, medical/aerospace, a plus)
Must possess good interpersonal skills and the ability to communicate with technical and non-technical personnel alike
Ability to work on a team and supervise and coach contractors and consultants
Ability to work independently without close supervision
Other Skills: Must be a self-starter with a positive attitude, strong customer service skills, proven problem-solving skills, the ability to prioritize and execute tasks in a dynamic environment, the ability to learn, adapt, and apply new concepts and technologies, and the ability to work a flexible work schedule as needed.
TOOLS AND EQUIPMENT USED Computer, fax, copier, printer
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $25.00/hr.
