Job Title: Data Analyst Duration: 12 Months Assignment Location: Pomona, CA, 91768 - Hybrid (1-day onsite)
Day-to-Day Responsibilities
Gather and analyze data related to VM Customer Engagement business functions to ensure that performance metrics, goals, and organizational initiatives are achieved.
Provide analytical data support to the VOC, tier 1 corporate goal.
Participate in and contribute to various projects related to operations and projects to enhance VM Customer Engagement performance and improve processes and procedures.
Create business tools enabling efficiencies by streamlining manual processes through automation.
Provide customer escalation support by demonstrating negotiation skills for mitigation of vegetation compliance.
Partners with VM Business Readiness on the deployment of operational analytics, tools, and processes that support VM pre-established corporate-level performance goals.
Support efforts in the implementation of compliance, benchmarking, continuous improvement, and other VM efforts.
Develop and assist with the creation and delivery of presentations to various levels of management, in support of VM and goals.Perform other duties and responsibilities as assigned.
Required Skills
Advanced experience in data analysis including performance metrics, customer service metrics, goals, and organizational initiatives. Experience with streamlining manual processes through automation.
Experience in utility vegetation operations work flow processes and programs.
Skilled experience in Microsoft Excel, PowerPoint, and Visio.
Associate's Degree
Notice to California Applicants: SPECTRAFORCE® is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $39.00/hr.
