Job Title: Data Analyst III Duration: 9 months Location: Remote
We are looking for a Data Analyst to join our Data Operations team. This individual will play a key role in providing support to the Global Marketing team to ensure that data meets business and compliance requirements.
Responsibilities:
Internal Support Management: Oversee handling of internal support tickets, delivering excellent customer service to stakeholders and resolving issues promptly to enhance operational efficiency. Monitor data operations to minimize escalations. Troubleshoot data issues and lead routing from marketing automation stemming from list uploads.
Quality Assurance: Ensure the accuracy and integrity of data files and data loads to support effective marketing campaign management and successful engagement delivery.
Enablement: Develop, write, and edit user-friendly guides, training materials, and technical documentation that empower stakeholders to utilize data and tools effectively. Collaborate with various teams to understand their challenges and craft engaging content that facilitates communication, shares insights, and keeps teams informed.
Compliance Oversight: Review webform specifications and data collection processes to ensure adherence to compliance standards, enabling informed decision-making.
Training and Support: Conduct training sessions for internal stakeholders on data tools and policies to maximize marketing campaign effectiveness
Desired Skills and Experience:
3-4 years in technical support, or similar roles.
Experience with Salesforce CRM. Ability to ramp up quickly and gain deep understanding of the client’s business processes. Experience in Marketing Automation is a plus.
Strong ability to create clear, user-friendly documentation tailored to diverse audiences, enhancing their ability to leverage tools and data. Assist in creating concise executive-level presentations that effectively communicate data insights and updates on project initiatives.
Proven analytical capabilities with meticulous attention to detail; adept at deriving actionable insights from complex data sets.
Proactively address issues and resolve them in a timely manner. Resourceful and focused on identifying opportunities for process enhancements and enabling stakeholder success.
Excellent verbal and written communication skills, capable of conveying complex information in an understandable manner to various audiences.
Ability to manage multiple projects, prioritize effectively, and work independently with minimal supervision.
Comfortable navigating changing requirements and priorities in a fast-paced environment.
Strong collaborative skills, with the ability to work well within a team and contribute to the overall success of the business.
Excellent problem solving, debugging, and testing skills
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $53.00/lump sum.
