Job Title: Customer Service Support (Mail Coordinator) Duration: 03+ months Location: Torrance, CA, (90501)
Responsibilities:
Receive, sort, and deliver all incoming mail & packages according to assigned campus floors and within established time frames.
Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
Prepare special outgoing mail/packages to client affiliates as scheduled (if applicable).
Package and process outgoing overnight packages USPS, FedEx etc., to meet client deadlines.
Prepare and package outgoing items for shipping.
Assist in all areas but would be dedicated to a role of providing coverage within the Media Center.
Maybe asked to assist in bindery, shipping/receiving, fulfillment, and other areas within the department.
Additional duties as assigned by the leads/supervisors.
Ensures total customer satisfaction through understanding of customers’ expectations, proactive problem resolution and maximizing opportunities to build relationships
Qualifications:
High School Diploma or comparable work experience.
1-2 years’ experience working in a mailroom or professional office environment.
Skills:
Basic knowledge of metering, weighing, and other shipping procedures.
Ability to execute and deliver the highest quality and production customer service.
Must be a team player, go-getter, willing to learn new things/tasks and be flexible in their day-to-day activities.
Excellent customer service skills, professional attitude, and appearance a must.
Good communication skills, written, read, and verbal.
Ability to prioritize and work with co-workers, supervisors, and customers.
Ability to resolve customer issues and take responsibility for work performance.
Proven ability to remain calm under pressure, good work ethic, sound judgement with good problem-solving skills.
Must have clean Driving Record.
Ability to work overtime as needed.
Physical Demands:
May occasionally lift and/or move up to 50 pounds.
Physical activity required includes bending, reaching, lifting, and prolonged periods of sitting or standing.
Notice to California Applicants:SPECTRAFORCE® is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $19.00/hr.
