Customer Service Representative


Visalia, California

14 days ago

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Job Description

Job title: Customer Service Representative
Duration: 5+ Months 
Shift: M-F 8:00 am- 5:30 pm CST
Training Hours - M- F between - 8:00 am- 4:30 pm CST, 
Location: 100% Remote, candidates need to be local or near to Visalia, CA 93291 / 93277 for interview

Job Summary
  • Receives requests via telephone regarding Insurance application status. 
  • Responds to inquiries from Independent and Client Agents and/or agencies for information and assistance. 
  • Performs research to respond to inquiries and interprets notifications to determine most effective response. 
  • Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. 
  • Performance determined on many factors, including, phone metrics and quality assurance scores.
  • Schedule may vary based on needs of business (hours of Operation M-F 8:00 am- 5:30 pm CST) 
  • Prior Insurance experience preferred, Client experience a plus 
  • 2+ years’ experience in customer service, call center environment strongly preferred
  • Maintain detailed knowledge of all products and procedures.
  • Ability to handle high end customers in a professional manner
  • Bil-Lingual- Spanish preferred
  • Home high speed internet, with 25 mbps and up is required

Education :-
  • High school diploma degree required
  • Associate’s Degree and/or 2+ years’ work experience in customer service- call center preferred

CPRA - Notice to California Applicants: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting  

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $17.94/hr.

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