Customer Service Representative

Spectraforce

Prince George's County, Maryland


25 days ago

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Job Description

Location: San Juan, PR

Summary
  • Responsible for processing orders, document's management and providing support to export & logistics tasks. 
Responsibilities
  • Takes inbound or places outbound calls to provide information to customers.
  • Utilizes a database to retrieve customer or company information.
  • Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
  • Organize and handle calls with speed and accuracy.
  • Demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
Qualifications
  • Bachelor’s degree in Science or Business. 
  • Data Entry, Bilingual, Customer Service or Logistics background, SAP, or another ERP Knowledge.
  • Skilled with complex computer applications and resource materials.
  • Able to use multiple operating environments (Windows, DOS, Mainframe). 
  • Excellent written and verbal communication skills in English and Spanish, knowledge in excel and word, Teamwork.
  • Ability to manage multiple tasks.
  • Experience as a Finance Clerk, Excel and/or Import/Export knowledge preferred.
 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com

Benefits: SPECTRAFORCE offers health benefits that include vision, dental, and pharmacy. Additional benefits offered to eligible employees include a 401K retirement plan with employer matching, a referral bonus program, and an EAP (Employee Assistance Program). SPECTRAFORCE provides unpaid leave as well as paid sick leave and vacation when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at benefits_pr@spectraforce.com if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $15.00/hr.