Title: Customer Service Representative Location: O'Fallon MO USA 63368 Duration: 12 months
Note Helpdesk is open 7:00am-8:00pm EST. Manager needs candidates that are flexible to these hours, Monday-Friday. First two weeks in office 40 hours for Training. Once the worker is fully trained and manager gives approval, the role is hybrid 3/2.
Summary: The main function of a customer service representative is to interact with internal departments & producers/brokers to provide application support. A typical customer service representative is responsible for determining the issue, offer possible solutions or providing follow-up as needed. Customer service calls may be inbound, outbound or a combination of both. Provides basic technical support.
Job Responsibilities:
Resolve issues that come from the eBusiness/Marketplace application users. (Proprietary and contractor will be fully trained).
Document & respond to inquiries via phone & email.
Refer unresolved issues to designated departments for further investigation.
Keep records of interactions, recording details of inquiries, problems, and comments, as well as actions taken.
Effectively gather problem information.
Evaluate and diagnose problems. Properly escalate issues to management
Support technical errors whether navigational or system related to keep the end user from being unproductive (Client Employees at all levels).
Major part of the support will take place via the shared mailbox to correct the error that is being presented.
Skills:
Helpdesk problem solving required- Level 1
Areas of trouble shooting that will be required in this role will be accompanied by supervisor training to accomplish the job.
Shared Mailbox experience in coordination with other support personnel
Previous experience with insurance products is preferred.
Experience with attending conference calls and participating.
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. This role requires the contractor to interact with all levels of management.
Ability to work independently.
Ability to accurately document and record customer/client information.
Education/Experience:
High school diploma or GED preferred.
1-2 years customer service-related experience required.
Experience with Microsoft Office suite products
History of being a self-starter and active learner
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $18.83/hr.
