Customer Service Representative

Position Title: Customer Service Representative
Duration: 6+ Months
Location: Grayslake, IL 60030
Work Arrangement: 100% On-site
Work Schedule: Monday – Friday, 7:00 AM – 12:00 PM (25 hours/week; additional hours may be available based on interest and availability)
 
Position Summary:
The Customer Service Representative will support the ACPRU (Advanced Clinical Pharmacology Research Unit) by assisting in clinical trial subject recruitment through the Call Resource Management System. This role plays a vital part in ensuring efficient communication and a positive experience for study volunteers. Responsibilities include managing inbound calls, assisting with volunteer check-in procedures, and greeting participants upon arrival. The role is essential to the success of clinical trial operations and must adhere to all relevant policies, procedures, regulations, and guidelines.\
 
Key Responsibilities:

• Answer incoming calls related to clinical trial recruitment and scheduling.
• Provide exceptional customer service to prospective and current study participants.
• Assist with study volunteer check-in activities.
• Greet and direct participants arriving at the site.
• Ensure adherence to internal and external compliance standards.
• Support continuous improvement initiatives aimed at optimizing the volunteer database and recruitment process.

 
Qualifications & Requirements:
 
Required Skills & Experience:

1. Previous call center experience.
2. Proven customer service experience.
3. Proficiency with computers and basic software applications.
4. Strong interpersonal and communication skills.
5. Team-oriented mindset with the ability to work collaboratively.

 
Preferred:

• Familiarity with clinical trial processes or research environments.

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $18.00/hr.