Job Title: Customer Service Representative II Duration: 6 Months Location:Ashburn, VA (20147) Onsite
Job Summary: We are seeking a detail-oriented and customer-focused Customer Service Representative II to support order management, customer interactions, and sales growth initiatives. This role requires strong communication, organizational, and multitasking skills in a fast-paced environment.
Key Responsibilities:
Enter and check orders. Handle customer phone calls and emails. Handle quotes and issues and update RMA’s. Post sales and quotes follow up. Run reports as assigned.
Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue. Engage daily with Regional Manager to prioritize and plan work flow, tasks and activities.
Update relevant customer, account and opportunity information through various databases. Perform customer needs analysis and recommends options based on those needs.
Support ISO quality system, quality policy and continuous improvement efforts. Understand competitive landscape and accurately communicates company differentiators and value.
Responsible for helping train new employees as assigned by supervisor. Responsible for contributing to a positive and productive work environment.
Other Duties as assigned
Required Skills & Qualifications:
1–3 years of experience
Minimum of 1 year sales experience preferred
Excellent communication skills, both written and verbal
Excellent customer service skills
Excellent organizational, analytical and interpersonal skills
Detail-oriented
Ability to work and multi-task in a fast-paced environment
Previous customer service or technical experience preferred
Education:
Associate’s degree or equivalent experience
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 23.54/hr.
