Job Title: Customer Service Representative 3 Job Location: Denver, CO 80202 Duration: 9 Months (Temp to perm. potential)
Summary:
Admin Support for many offices, helping in the Service Coordinator role.
Answering customer phone calls and emails for service requests, inquiries, help handle and resolve complaints.
Job duties/Responsibilities include:
Call taker
Taking New service request
Entering info into system
Getting info to scheduler to schedule service
Might be scheduling services when team members are OOO.
Monitor service Inbox/Email for incoming requests.
Customer phone calls
Help pull daily/weekly reports- help keeping systems up to date
Data entry
Electronical filing
Education/Experience: High School Diploma or equivalent. REQUIRED
Customer service related experience required. PREFERRED
Clerical/office/ Admin experience PREFERRED
Volume- When weather gets hot there is higher call volume so, this can be a fast-paced role. Super cold weather also brings higher volume. Customer service background- This resource Needs to be able to handle escalation situations. Keep a level head, communicate clearly, seek to understand frustrations and resolve.
Key competencies:
Over communicating- following up on status and progress, email follow up, phone call follow up Clear communication.
Attention to detail
Ability to work independently and manage one’s time.
Top 3 skill:
Open, clear communication verbal and written
Phone etiquette.- positive attitude- service with a smile
Some computer experience- This resource will be working in 4 different systems. So they need to be able to be cross functional across systems.
Culture-Positive work environment: All 6 staff members sit together, this role is onsite. Will work closely with other team members. A lot of Team effort. Team will train new member. Resource needs to be able to take initiative. Communicating with customers and field supervisors and technicians internally on day to day.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $24.51/hr.
