Manages all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services.
Also may require research skills to troubleshoot customer problems.
Customers may be internal or external with requests of varying degrees of complexity.
Must have strong interpersonal, customer service and communication skills.
Performs duties to Company guidelines and established safety procedures.
Receives payment (cash, checks or money orders) for service and or/purchase of products.
Operates company software and hardware to access data on customers’ accounts.
Balances cash and checks on hand with system total and prepares funds for deposit.
Answers basic inquiries relating to payments and general Company programs.
Refers customers to CCR/telephone for service requests, high bill inquires and other CSR/CCR functions.
Secures all operating and collected funds.
Performs various clerical office monthly tasks
Highschool diploma required
Top 3 Qualities the manager is looking for:
Customer Service Experience, Proficient Communication Skills, and experience handling cash with accuracy
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. The pay rate for this position is $24.33/hr.
