Role: Customer Service Representative I Location: Salt Lake City, UT Duration: 6 Months (Potential to Extend) Schedule: Monday – Friday, 7:30 AM – 4:00 PM Utah time
Overview: Join the Medical Devices team at Moog, a leader in enteral feeding and infusion pumps. As an entry-level Customer Service Representative, you will play a vital role in assisting customers and ensuring their needs are met in a collaborative and supportive environment.
Key Responsibilities:
Assist customers by email with questions, service requests, order placement, accounting needs, and product support
Process customer orders and requests for product repair into an ERP order entry system
Generate and transmit order confirmations and manage customer expectations regarding delivery timelines
Support and initiate the pricing dispute process
Process product replacement orders, provide shipping labels, and coordinate the return/replacement of items in a timely manner
Support, address, research, and escalate customer issues as needed, respond to all inquiries/requests, report urgent complaints, investigate disputes, and provide warranty information
Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting, and any customer-related issues
Required Qualifications:
High School Diploma or equivalency (GED) required
Related experience and/or training in customer service, call center, or similar role preferred
Basic computer/technical skills with demonstrated competencies in Microsoft Office applications
Ability to work independently or as part of a team
Preferred Qualifications:
Demonstrated ability to provide meaningful support in a compassionate manner with both external and internal customers
Experience working in a cross-functional team environment
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 7.25/hr.
