Title- Customer Service (Fraud Expertise) Location- Salt Lake, Utah Duration- 6 Months
Description
Responsibilities: You will be responsible for researching and analyzing high risk transactions across payment channels to identify indications of potential fraud. This incumbent will effectively respond to fraudulent events in order to minimize loss and promote recovery. The Fraud Analyst I will work collaboratively with both internal and external clients to appropriately investigate, report, and resolve both attempted and actual fraudulent events. The Fraud Analyst I will also evaluate results of actions to support fraud trend analysis and ensure best practices are followed.
Responsibilities, Duties, and Accountabilities:
• Review payment channels in a fast paced environment generated from Bank fraud monitoring products and rapidly decision fraud alerts. • Investigate and research cases and potentially suspicious situations; efficiently arriving at sound risk based conclusions in order to minimize fraud losses. • Clearly document and support judgments, decisions and rationale, which will necessitate strong writing skills and the ability to maintain files and records in accordance with business unit standards. • Prepare regulatory and investigative reports (SARs). • Identify fraud trends and communicate observations to management. • Maintain and update case management system for tracking of fraud cases and relevant information. • Work closely and collaboratively with members of the Fraud Department. • Provide advisory guidance in fraud prevention techniques and best practices for both internal and external clientele. • Identify internal procedural violations and recommend actions to mitigate reoccurrence. • Demonstrate sound judgment and decision making in the context of regulatory requirements, Bank policies, and industry best practices. • Apply project management and organization skills to a variety of tasks; demonstrating flexibility and problem solving skills. • Possess proficiency in understanding banking products and workflows, especially payment systems (check, wire, ACH, and online banking).
Qualifications:
• High School School
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $15.00/hr.
