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Customer Service Administrator/Test Publishing Quality Assurance (TPQA) Administrator

Spectraforce

Hadley, Massachusetts


14 days ago

Remote

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Customer Service Administrator/Test Publishing Quality Assurance (TPQA) Administrator
Spectraforce
Hadley, Massachusetts
Remote

14 days ago

Job Description

Title: Customer Service Administrator/Test Publishing Quality Assurance (TPQA) Administrator
Duration: 7+ months
Location: Fully Remote
Working Hours: 8:30 am-5 pm EST M-F.
 
Description:
  • As a Test Publishing Quality Assurance (TPQA) Administrator, you’ll apply your proven skills of quality control to a wide range of materials.
  • You’ll support multiple projects simultaneously to meet client-driven deadlines in our collaborative environment.
 
Primary Responsibilities:
  • Ensures accuracy of the content as it is handled throughout the materials production process.
  • Performs various quality control checks, such as item accounting and item formatting.
  • Performs various technical checks including cross-referencing documentation to the functionality and navigation of the computer-based exam and the results files.
  • Maintains accurate, up-to-date work plans and tracking logs; provides status to management.
  • Works collaboratively with associates to meet client-driven deadlines.
 
Required Skills:
  • We are seeking a detail-oriented individual with proven quality control skills.
  • Strong planning, organizational, analytical, and problem-solving skills.
  • Effective communication and negotiation skills.
  • Proficiency with Microsoft systems/software (Outlook, Word, Excel), PDF software, file management, and computer/internet-based navigation; ability to master new technology.
  • Ability to work in a fast-paced, deadline-driven environment; flexible and adaptable to changing priorities.
  • Experience with collaborative, team-based efforts.
  • Experience working on multiple projects simultaneously and coordinating the efforts of others to meet shared goals.
  • Bachelor's degree
 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $18.81/hr.