Conversation Designer

Position: Conversation Designer
Location: Remote (Seattle, WA)
Duration: 3 Months with possibility of extension/conversion
 
Job Description:

• Specialist, conversation design, specialty of UX. Design for chat or voice experiences. Good at writing sample interactions.
• Being able to write sample interactions to illustrate certain tasks. Written for a persona (Siri, google assistant, banking phone in voice recognition system) anything with a personality technology.
• Working in written files.
• The UX team is seeking a Conversation Designer to design the voice interaction model for customers across features. This expert will also work closely with UX designers on multimodal devices to define end-to-end conversation interactions across modalities and device form factors.

 
Key job responsibilities

• Create world-class, user-centered designs and content examples through consideration of UX research, market research, business requirements, customer feedback, and usability study findings
• Demonstrate leadership in driving design concepts that help refine near-term and long-term strategy
• Translate business requirements into use cases and high-level customer experience requirements
• Develop examples and evaluation criteria for essential interaction qualities
• Deliver or present design work to the user experience team, product team, engineering team, Amazon.com leadership, and external partners for review and feedback
• Work with our usability and data mining teams to assess and optimize new and existing features
• Collaborate with other design team members on experiences, frameworks, process, and best practices

 
Basic qualifications

• Bachelors or Masters Degree in a design related field or equivalent professional experience. Linguistics, English, UX design, computer science, engineering, copywriting.
• 3-5+ years Experience as a voice designer, interaction designer, conversation designer, user interface designer, or similar role
• A portfolio demonstrating relevant design experience and work samples.
• Most recent experience must be with chat or voice design.

 
Preferred qualifications

• Experience in Conversation design, specifically designing voice-forward interactions
• Experience working with advanced machine learning pipelines
• Experience working directly with developers for implementation of designs
• Experience with voice/MM design tools, such as VoiceFlow, Adobe XD, Gliffy, Omnigraffle or Visio
• Deep understanding and leadership on driving design culture for organizations
• Ability to extract complex concepts and quickly turn around sample interactions reflecting a range of options
• Ability to manage ambiguity, work autonomously, and multi-task in an agile environment
• Additional design skills in related fields, including prototyping voice interactions

Note: The Company is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAhr@spectraforce.com. 

 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $60.00/hr.