Job Title: Content Writer Duration: 8+ Months Location: 100% Remote (Client is in New Brunswick, Canada) Pay rate: $30 an hour on T4
About the Role: Join our Center of Excellence (COE) team within Partner Program Operations as a Content Writer contractor. In this role, you'll play a crucial part in enhancing our operational efficiency by addressing gaps in our documentation processes. Your primary objective will be to create comprehensive documentation, filling existing gaps in our Standard Operating Procedures and Self-Help Articles.
Work to be Done:
Document existing processes comprehensively to facilitate cross-training and knowledge transfer.
Identify and address gaps in existing content to ensure a complete and accurate representation of our processes.
Enhance the readability and usability of our content, making it more accessible for stakeholders.
Collaborate with cross-functional teams to gather subject matter expertise for content creation.
Align documentation with upcoming changes in technology and systems to ensure readiness for future process modifications.
Key Performance Indicators (KPIs):
Documentation Completeness: Ensure 100% of processes have documented Standard Operating Procedures and Knowledge Articles, reducing escalations/SWARMs related to content gaps to under 3%.
Content Accuracy: Maintain high accuracy of information within the documentation, reducing escalations/SWARMs related to content gaps.
Readability and Usability Improvement: Demonstrate measurable improvement in the readability and usability of content based on user feedback and assessments.
Timeliness: Adhere to agreed-upon timelines for content creation and updates.
Bachelor’s degree in English, Communications, Journalism, or related field.
Proven experience in content writing, technical writing, or documentation.
Exceptional writing and editing skills with a keen eye for detail.
Knowledge of SEO principles and content optimization techniques.
Ability to translate complex information into clear, concise documentation.
Experience collaborating with subject matter experts and cross-functional teams.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Proficiency in Google Workspace suite and document management tools.
Excellent communication and interpersonal skills.
Preferred Qualifications:
Experience in driving large-scale content governance across multiple teams.
Familiarity with project management methodologies.
Experience with Salesforce Sales Cloud, Partner Relationship Management & Slack; especially using these capabilities in the context of an Alliances & Channels organization.
Experience working with Product & IT teams in an Agile methodology.
About Us Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. SPECTRAFORCE is built on the concept of “human connection,” defined by our branding tagline NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people (and clients) can reach their highest potential. Our entire workflow cultivates NEWJOBPHORIA® with candidates and employees throughout their engagement with SPECTRAFORCE. http://www.spectraforce.com We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 130 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Health care, Telecom, Retail, Utilities and Transportation.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.. Note: The Company is committed to complying with the California Consumer Privacy Act (“CCPA”) effective January 1, 2020; and all data privacy and laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAhr@spectraforce.com.
