Concierge Specialist BL


Kissimmee, Florida

a month ago

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Concierge Specialist BL
Kissimmee, Florida

a month ago

Job Description

Job Title: Concierge Specialist BL
Duration: 3+ Months
Location: Kissimmee, FL 34744
Note: Spanish Required
Job Description:
This essential role to Direct Sales is a High-Touch role with our active members and non-members looking to purchase insurance from us.  Strong listening skills is a must, the ability to understand the reason for customers call and provide the best experience while ensuring we direct and transfer them to the proper area. In addition to handling inbound calls, you will assist with outbound campaign initiatives and appointment setting and follow up calls. This role is a support role to our sales agents.
Essential Functions
  • The essential functions listed represent the major duties of this role, additional duties may be assigned.
  • Triage inbound sales calls to ensure calls are routed properly, lead information is captured in CRM and positive customer experience is delivered. Must Follow all compliance guidelines including proper use of script, Authentication, PHI and DNC business processes.
  • Deliver a sustained, personalized outreach approach that serves to quickly develop rapport and a trusting relationship with members through outbound campaigns
  • Assist with scheduling and callback of follow up appointments.
Education Level Education Details
  • High school diploma or GED
  • 0- 1 years related work experience
Additional Required Qualifications:
  • Ability to make/take high volume of calls daily, utilizing exceptional call skills, with an emphasis on professionalism and first call resolution.
  • Experience using computer, navigating among multiple systems and screens frequently, keyboarding and data entry skills.
  • Experience with listening and relating key information based on customers need and our outbound campaign to apply appropriate responses and actions.
  • Experience with writing and communicating effectively within multiple communication channels including, telephone and email environments.
  • Ability to work flexible schedules including evenings, weekends and holidays.
Additional Preferred Qualifications:
  • Post high school education, including vocational, college, or related training or education within a structured schedule and work environment.
  • Professional Contact Center, and/or “service advisor” role for professional product or service.
  • Bilingual. (Spanish/English) preferred, but not required (25% needed).
  • Experience utilizing and Five 9 Telephony, or related software applications.
Position is offered by a no fee agency. 
Location : 1307 E Osceola Pkwy, Kissimmee, FL 34744 
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $19.50/hr.