Complaint Determination Associate

Job Title:Complaint Determination Associate
Location:Acton, MA 01720
Duration: 3 Months

JOB DESCRIPTION

Position Overview

The Complaint Determination Associate will work under the guidance of the Team Lead, Complaint Determination, who is a leader within Global Product Monitoring. This individual will execute a process to ensure compliant complaint determination decisions are made. This person is responsible for completing all aspects of the complaint determination process. They will follow established global regulations and processes for complaint determination.

Responsibilities

• Review and execute the process to determine if an inquiry record meets the definition of a medical device complaint
• Assign cases, determined to be complaints, with an appropriate category to allow for better assignment at the next phase of the complaint handling process
• Assign cases, containing non-complaint feedback, with an appropriate category to allow for better trending and reporting activities
• Reassess inquiry records when new information is received
• Performs other complaint handling responsibilities as required

Required Leadership/Interpersonal Skills & Behaviors

• Ability to handle team interpersonal conflicts and find an acceptable resolution
• Proven experience to organize, prioritize and follow through on multiple tasks with minimal supervision
• Ability to organize and judge priorities.
• Strong attention to detail.
• Ability to work in a team environment

Required Skills and Competencies

• Solid understanding of QSR and/or ISO 13485 preferred
• Demonstrated knowledge of Microsoft Office
• Working knowledge of complaint handling functions of a medical device company preferred
• Working understanding of TrackWise and SalesForce CRM preferred
• Effective written and verbal communication skills
• Ability to generate and maintain accurate records

Education and Experience

• Experience in medical device complaint handling, or related field preferred

Additional Information

• Travel is estimated at <5% but will flex depending on business needs.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 32.00/hr.