Job Title: Community Manager, Going Out - Contractor Duration: 6 Months with possibility of extension Location: San Francisco, CA (This position is primarily based out of our San Francisco office, with travel to our events as needed throughout the Bay Area.)
Note: Valid CA Driver’s License and Clean Driving Record This is a full-time position which requires nights and weekends to regularly oversee, support and improve operational needs.
About the Team: Client’s mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, this client connects people with the local businesses they care about — helping grow businesses and the communities that support those businesses. To further this mission, we’re looking for an experienced event creator who will sit at the intersection of growth, brand and community, to drive awareness of our newest in-store product at client.
About the Role
You’ll be joining the Going Out team, which is focused on building millions of in person connections between Merchants and Consumers by driving in store sales. We are building from the ground up, and this team has been working on the problem for less than a year, which means you’ll have a big opportunity to shape strategy and build with us.
As the San Francisco Community Manager, you will be responsible for bringing Going Out into the community physically, with activations that spark curiosity and conversation.
You will be our brand ambassador in the market and will know San Francisco events and the food scene better than anyone else.
You are capable of operationally standing up an event, coordinating the logistics, with the end goal of inviting new customers to trial our new product.
This role relates to the success of Going Out by acting as a direct connection to our customers.
The hospitality, knowledge, and operational excellence provided by this role defines how we are perceived by the public.
This role introduces potential partners and future business leads to Going Out as a platform.
Through close collaboration with the operations and marketing teams, you will build our in market presence, owning the ideation and execution of Going Out events, helping be the voice of product to drive awareness and more connections in the community!
The Skills We Need
Identify and connect with trending events: Able to find impactful events that resonate with the community and our product, helping connect more new users to Going Out.
Create new events: Ability to identify our core value propositions and effectively communicate them to our customers in person through events and activations to drive excitement and action.
You will champion hospitality values, fully embodying our event production standards to create unique and creative experiences for our customers.
Operationally execute event: Logistically coordinate teams to run smooth events, thinking through our vendor partners, our activation staff and the community. You will tackle and solve challenging guest issues that require resourcefulness, creative thinking and collaboration.
Take ownership of the public event: including hospitality, production, execution, client management and all other logistical needs. Ownership of the events: You will be the front line of all our public events including hospitality, production, execution, client management and all other logistical needs. You are excited about the opportunity to own the event end to end, from set up to reporting.
On the ground team experience: Foster and maintain a positive work environment with emphasis on motivation and teamwork with excellent customer service on the day of the event. Encourage participation and ownership by all team members, along with a continuous focus on event execution and customer hospitality.
Build to a better product: Partner closely with research and marketing to develop a deeper understanding of the consumer audience and surface opportunities to product leadership to inform the roadmap.
Values / Team Fit Bias for action & scrappy: We are a startup within a bigger business, we need the mindset to move fast, break things and deploy imperfection. We want to learn fast, and build the right business that will grow 1000x.
Strong convictions, loosely held: Collaborative Mindset, bringing options to the table to help progress a problem (“No, but what if” rather than “No”). You will be working with passionate people who bring ideas, and we will need someone who can effectively influence the best outcome.
Customer obsessed: Relentless need to understand and better solve for customer wants and needs, bringing data and insights to Product & S&O to champion the voice of the customer.
Team player: As a startup, there will be times where asks fall out of your scope, but we move faster together if we all lean in.
Qualifications:
3+ years of experience in events production
3+ years of management experience in the hospitality industry of San Francisco 1-2 years sales or customer service experience (preferred)
Proven track record of driving successful go-to-market launches that drive adoption and bottom line impact Other Vendor/third party management experience preferred
Note: The Company is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAhr@spectraforce.com.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $47.35/hr.
