Community (Integrity) Ops Specialist II - Account Specialist

Job Title: Community (Integrity) Ops Specialist II - Account Specialist
Duration: 12 months
Location: Remote position (EST or CST timezone preferred)
Summary:

• Integrations Operations team is responsible for building and scaling operations for emerging cross Global Operations critical new product launches like safety. Those who join our team are very passionate about solving people’s issues and are strong advocates for the community.
• We are seeking a detail-oriented and analytical individual with experience in operations to join our team as a Account Integrity Specialist, where you will play a critical role in ensuring the safety and security of our users' accounts in VR product spaces. In this role, you will be responsible for investigating and resolving account-related issues, including account access and integrity problems.
• You will use your analytical thinking, problem-solving, and attention to detail to investigate and resolve account problems, and your investigative mindset to uncover the root cause of issues. You will also communicate with cross-functional partners to ensure that account issues are resolved efficiently and effectively.

Years of Experience: 2-4 years
Top Required Skills:

• Prior project management and ops support experience.
• Strong data interpretation skills to identify account problems.
• Excellent communication and problem-solving skills.
• Attention to detail and ability to follow procedures carefully.

Top Nice to Have Skills:

• Prior experience supporting customer support or account access operations.
• Knowledge of online safety and security best practices.
• Prior experience with QA testing and systems improvement.
• Experience with data analysis and interpretation (SQL is a plus)

Critical Soft Skills:

• Ability to work in a fast paced, often high-pressured environment.
• Passion for user integrity and safety.
• Analytical thinker with an investigative mindset.
• Effective communication.

Responsibilities:

• Develop deep expertise in account integrity issues and conduct thorough investigations.
• Run day-to-day account integrity operations, to include investigating and resolving account integrity-related issues.
• Triage escalations and drive them to completion.
• Collaborate with cross-functional partners to implement solutions and develop new policies/procedures.
• Monitor and analyze account-related metrics to identify trends and areas for improvement.
• Provide regular reports to stakeholders on account integrity issues and recommendations.
• Stay up-to-date on emerging threats and vulnerabilities related to account integrity.

What makes this role interesting:

• Opportunity to work on a cutting-edge technology platform, contribute to the development, and make a positive impact on users' experiences by resolving account-related issues.

Who might be a good fit for this role:

• An ops generalist who obsesses over details! Someone who has impeccable time management skills, can deep dive into new problem or product spaces quickly, and is hungry to help drive our fast paced operations forward.

CPRA: Notice to California Applicants: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com. 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $40.00/hr.