Community (Integrity) Operations Specialist (Level II)

Spectraforce

Houston, Texas


19 days ago

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Community (Integrity) Operations Specialist (Level II)
Spectraforce
Houston, Texas

19 days ago

Job Description

Job Title: Community (Integrity) Operations Specialist (Level II)
Duration: 12 months
Location: Remote
NOTE:
  • Candidate must be available for Tuesday-Saturday shifts (standard 8-hour day shifts)
  • EST or CST time zone preferred.
Summary:
  • Integrations Operations team is responsible for building and scaling operations for emerging cross Global Operations critical new product launches like safety. Those who join our team are very passionate about solving people’s issues and are strong advocates for the client’s community. 
  • We are looking for a passionate data driven individual with project management experience in operations to join Integrations Operations to support the community and help foster a safe culture in VR/AR product spaces.
  • This individual will also be responsible for delivering qualitative and quantitative insights into operations through escalation management, QA testing, and systems betterment to inform recommendations for improving the overall experience for the community. 
Must-Have Skills:
  • Prior project management and ops support experience
  • Proficient in data tools, advanced Excel skills
  • Escalation management experience, Prior experience working with cross-functional partners.
Nice-to-have Skills:
  • Prior experience with content or community moderation
  • Prior experience with QA testing and systems improvement
  • Experience with data analysis and interpreting operational metrics (SQL is a plus)
Years of Experience: 2-4 years
Top Required Skills
  • Prior project management and ops support experience
  • Proficient in data tools, advanced Excel skills
  • Escalation management experience
  • Prior experience working with cross-functional partners 
Top Nice to Have Skills:
  • Prior experience with content or community moderation
  • Prior experience with QA testing and systems improvement
  • Experience with data analysis and interpreting operational metrics (SQL is a plus)
Critical Soft Skills:
  • Ability to work in a fast paced, often high-pressured environment
  • Passion for user integrity and safety
  • Time management skills
  • Effective communication
Responsibilities:
  • Run day-to-day integrity operations, to include investigating and enforcing on client’s integrity policies by applying deep knowledge of how abuse manifests on our products
  • Improve operations by conducting RCAs and finding areas of opportunity to include providing key insights/trends such as policy violation prevalence and emerging abuse trends
  • Triage escalations and drive them to completion
  • Remain up to date on key workflow changes, operational guidelines, policy updates and our integrity policies/guidelines
  • Report project status, risks, and needs to cross-functional partners on regular cadence
  • Manage completion/progress of project timelines
  • Support new product launches, e.g. Configuring workflows, testing new features 
  • Ensures product needs and priorities are met via calibration and alignment 
  • Analyze data leveraging data tools like dashboards, excel, SQL  
  • Run system audits and quality tests.
Surrounding team & key projects:
  • Community Management team in VR, Fostering/moderating a safe environment for the client, Candidate will need to be available on weekends as the team operates 24/7,
  • This individual will also be responsible for delivering qualitative and quantitative insights into operations through escalation management, QA testing, and systems betterment to inform recommendations for improving the overall experience for the community.
What makes this role interesting?
  • This role is an opportunity to understand the community landscape in a growing technology and product spaces and drive changes that bring real positive impact to our users.
CPRA: Notice to California Applicants: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com. 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $45.00/hr.

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