Job Title: Collector III Location: Naperville, IL 60563 (HYBRID, but the Candidate needs to be in the office every day for the first two weeks for training) Duration: 6+ Months (Possibility of extension depending upon business requirements and performance)
Job Responsibilities:
Contacting customers on past due balances via email and phone.
Ability to listen, identify, and document invoicing issues and communicating to internal stakeholders.
Need to be able to research and reconcile debit/credits and payments on customer accounts.
Need to be able to deal with upset customers in a professional manner.
After training, will need to have an internal drive to resolve past due balances without assistance from Manager.
Skills:
Verbal and written communication skills, customer service, and negotiation skills.
Ability to work independently and manage one’s time.
Ability to accurately document and record customer/client information.
Basic mentoring skills necessary to provide support and constructive performance feedback.
Previous experience with computer applications, such as Microsoft Excel, Outlook, and any other related collections software a plus.
Background in accounting to support research on debit/credits on customers accounts.
Ability to be self-motivate after training
Needs to know Microsoft Excel (basic commands for statement reconciliation)
Preferred Skills:
SAP experience preferred
GetPaid collection experience preferred
Education/Experience Requirement:
2-5 years collection experience
Education Preferred:
College or 2-5 years experience
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 25.00/hr.
