Job Title: Collections Coordinator Duration: 6 months (Contract To Hire possibility) Location: Alpharetta, GA ( 4 days onsite - M-Th / 1 day remote - F)
Job Overview:- The Collections Coordinator has responsibility for management of a specifically assigned AR portfolio, researches and resolves over & under payments, and facilitates the collection of past due invoices, while ensuring customer satisfaction.
Daily Tasks & Responsibilities (include, but not limited to):-
Make collection calls to customers to collect on past due accounts.
Troubleshoot billing discrepancies.
Proactively communicate with customers to ensure timely payment.
Correspond by emails, phone calls and letters with internal and external customers to resolve errors in accounts, investigate complaints, verify accuracy of charges, and collect past due balances.
Resolve data discrepancies when customer remittance information does not match what is expected.
Research unapplied cash to identify invoices for which payment was intended or refund, to be determined on a case by case basis.
Research short pays, working with both the external customer and internally with the customer representative.
Issue and mail customer statements, as requested.
Escalate collection matters to management that are unable to be resolved.
Support annual and ad-hoc audit requests, as needed.
Other miscellaneous duties as assigned.
Essential Skills, Characteristics & Experience:-
Excellent math skills.
Proficient with MS Office (Excel, Word, Outlook).
Ability to identify and solve problems, perform under pressure, and meet deadlines.
Superior customer service skills.
Strong reconciliation skills.
Work with little or no supervision, and work well in a team setting.
Excellent communication skills, time management skills, and strong attention to detail.
High school degree or equivalent required.
Previous collections experience required.
Accounting degree or experience preferred.
Valued Skills, Characteristics & Experience (not required, but nice to have):
Bachelor Degree in related field
Reports to: Mgr, Collections
If Addition Physical Demands Beyond Desk Work: Physical: Employee must be able to use a computer and phone to conduct business. This includes the ability to walk, sit, use hands, talk, see, and hear. Work environment: Fun, fast paced work environment designed to drive the client's tribal culture and No Excuses mentality. Open floor plan with moderate noise.
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.00/hr.
