Job Overview: The contractor will manage the accounts receivable portfolio to ensure timely collections, positively impacting Client's cash flow. Healthy cash flow supports operating expenses, R&D investments, and influences the company's stock price. This role involves addressing customer payment issues, reconciling accounts, resolving disputes, and collaborating across departments.
Day-to-Day Responsibilities:
Responding to customer emails generated by dunning letters.
Collaborating with internal stakeholders to address account issues.
Proactively reaching out to customers via email and phone to resolve outstanding balances.
Reconciling complex accounts and meeting with customers to review account statements.
Creating internal cases and utilizing the reports and dashboards to analyze portfolio data.
Key Responsibilities:
Initiate collection calls on assigned accounts per Invoice Life Cycle Guidelines, assessing account solvency and willingness to pay.
Provide necessary documentation to facilitate customer payments.
Resolve customer billing disputes in collaboration with Sales Operations and Sales teams.
Escalate problematic accounts to Credit and Sales management.
Collaborate with credit analysts on financially distressed accounts.
Negotiate payment plans for distressed accounts.
Recommend account suspensions after due collection efforts.
Participate in process improvement projects as assigned.
Generate reports on the assigned portfolio for credit management as requested.
Ensure compliance with company policies.
Provide training as needed.
Preferred Skill Sets:
Must-have skills: Excellent communication and customer service skills, analytical skills, strong organization, and time management.
Optional skills: Data analytics, process improvement, Salesforce expertise.
Qualifications:
1–2 years of collections experience in a high-growth environment.
Proven ability to manage customer relationships effectively.
Demonstrated initiative and ability to work independently.
Experience with process improvement initiatives or project management.
Proficiency with Microsoft Office Suite.
Thrives in a team setting and excels in fast-paced environments.
Strong written and verbal communication skills.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers a Group Registered Retirement Savings Plan (RRSP) Program to all eligible employees. Additionally, our employee discount program provides exclusive access to thousands of discounts on travel, entertainment, and more. SPECTRAFORCE offers unpaid leave as well as paid sick leave, paid holidays, and paid vacation as required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other prohibited grounds as identified by provincial or territorial law. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $26.00/hr.
