Position Title: Collections Agent III Duration: 12 Months Working hours: Monday to Thursday 11am-9pm (Atlantic time) off Friday and Saturday 9-5 Atlantic time (Monday to Thursday in office and work from home on Saturday) Working Location:Saint John, New Brunswick
Job Description:
Provides service and/or sales support on a broad range of banking products and/or solutions to existing / prospective customers and/or partners.
This role contributes to the growth of the business by developing and deepening new/existing relationships.
Provide courteous, efficient, and professional customer service to ensure inquiries, sales, and/or issues are managed promptly and effectively under all conditions.
Engage customers/partners in conversation to understand and meet their current and future products and service needs by proactively providing them with information/guidance.
Offer comprehensive product knowledge and/or guidance as it relates to their respective business area.
Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary.
May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners.
Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs.
Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners.
Contribute to the achievement of business objectives by identifying sales opportunities and referrals, enabling business growth.
Promote full suite of products, sales, services and banking capabilities.
Understand and apply operating policies and procedures.
Contribute to business objectives for Operational Excellence.
Support the timely and accurate completion of business processes and procedures.
Escalate non-standard or high-risk transactions/activities as necessary.
Ensure documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations.
Support and participate in process improvement opportunities.
Ensure necessary due diligence to support the accuracy of all customer transactions/activities.
Be knowledgeable of and comply with the Bank Code of Conduct.
Must Have Skills/Qualifications:
Great communication
MS suite
Nice to Have Skills:
Previous Banking Experience
Bilingual – French and English strong asset
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 21.33/hr.
