Position Title: Collections Agent III Duration: 12 Months Working Location: New Brunswick E2J 2C4 Schedule: Monday to Thursday, 11 am-9 pm (off Friday) and Saturday, 9-5. Monday to Thursday in the office and work from home on Saturday Training Period: 2-4 weeks
Job Description:
Provide courteous, efficient, and professional customer service to ensure inquiries, sales, and/or issues are managed promptly and effectively under all conditions.
Engage customers/partners in conversation to understand and meet their current and future product and service needs by proactively providing them with information/guidance.
Offer comprehensive product knowledge and/or guidance as it relates to their respective business area
Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs
Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners SHAREHOLDER
Contribute to the achievement of business objectives by identifying sales opportunities and referrals, enabling business growth
Promote a full suite of products, sales, services, and banking capabilities
Understand and apply operating policies and procedures
Contribute to business objectives for Operational Excellence
Support the timely and accurate completion of business processes and procedures
Escalate non-standard or high-risk transactions/activities as necessary.
Ensure documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
Support and participate in process improvement opportunities
Ensure necessary due diligence to support the accuracy of all customer transactions/activities
Requirements:
Bilingual – French and English
Great communication
MS suite
Overall Experience: 2-4 years
Soft Skills:
Attention to detail
Nice-To-Have
Previous Banking Experience
Any post-secondary education would be an asset
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 21.33/hr.
