Day to Day Responsibilities of this Position and Description of Project:
Clinical Service coordinator to assist with:
- care coordination needs
- member engagement,
- Administrative support for case managers such as faxing, mailing and conducting outreach calls
- Outreach to members to review their care plans and complete Health Risk Assessments
- Properly Document calls and care plan reviews in Clinical Database SaleForce
- Be able to quickly learn programs to identify member enrollment and profiles in database\
- Log into Phone Queue – Answering phone calls and making calls out to members and providers