Job Title: Client Services Representative Duration: 2 months Location: Marietta, Georgia, United States, 30067 Shift : M-F ; 8:30am to 5:00PM EST
Responsibilities:
Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner. • Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously. • Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately. • Complete all required documentation associated with the handling of calls and maintain complete and accurate records. • Report laboratory results to clients and patients using established protocols. • Follow through in a timely manner to resolve all issues and concerns. • Provide education and guidance to clients about lab processes. • Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures. • Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
QUALIFICATIONS
Required Work Experience: One (1) year of customer service and/or related health care experience is required. Must have hands on knowledge of medical terminology (REQUIRED) Must have strong time management and organizational skills
Preferred Work Experience: Previous related health care experience preferred. Physical and Mental Requirements: • Sitting for long periods of time. • Repeating motions that may include the wrists, hands?, and/or fingers. (Typing) Knowledge: • Proper telephone etiquette to handle customer inquiries • Basic knowledge of operating office equipment • Understand the importance of Quality Service and how it is measured
Skills: • Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers • Proficiency in basic computer skills (Word, Excel, Outlook) • Ability to multi-task and work in a fast-paced environment • Strong organizational skills • Ability to analyze and solve problems. • Good listening skills • Ability to maintain professional and tactful manner in stressful situations • Ability to deal with client information in a confidential manner
EDUCATION High School Diploma or Equivalent(Required)
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $18.00/hr.
