Client Services Associate

SPECTRAFORCE is looking for an experienced and driven Client Services Associate to join our growing team in the San Francisco market.
 
The Client Services Associate manages assigned high-touch account portfolios, effectively builds relationships with client stakeholders, and ensures clients receive exceptional service at every touch point. This role is also responsible for driving business growth and revenue generation for existing clients through strategic business development and sales initiatives.

A Day in the Life:

• Manage client performance and expectations including service levels to ensure complete client satisfaction.
• Build and maintain relationships with appropriate client stakeholders such as talent acquisition, client hiring managers, and the MSP team (if applicable).
• Independently set and manage client stakeholder meetings.
• Generate new leads/business/channels for existing client engagements.
• Hit meeting targets and gather heads-up and exclusive positions from hiring managers.
• Continually explore new opportunities with clients to increase revenue.
• Effectively gather and manage information regarding client needs, pain points, and expectations
• Serve as primary point of contact for client related issues, concerns, and escalations.
• Manage the interview process including candidate prep and debrief.
• Review candidate submittal quality and obtain feedback on submittals and interviews.
• Oversee and gain insight into client interview procedures; partner with recruitment teams to ensure optimum account performance.
• Manage all offer negotiations with candidates and clients to maintain minimum margin levels.
• Proactively monitor associate’s assignment end dates to minimize drops through redeployment or extensions.
• Perform other duties assigned. 

You Proudly Possess:

• High School Diploma
• Minimum one (1) year of professional experience
• Minimum one (1) year of sales/business development experience
• Exceptional verbal, written, and communication skills, including proven ability to develop strong rapport and relationships quickly
• Strong organizational and time management skills
• Confident decision-making and excellent intuitive judgement
• Ability to work independently and thrive in a fast-paced environment
• Extremely goal oriented and detail oriented
• Fast typing and proficiency with Microsoft Office Suite (Word, Excel PowerPoint, Outlook, etc.)

Preferred Requirements:

• Bachelor’s degree
• Experience with global teams
• Experience in staffing

<label id="Description">We’re Proud to Claim:
Since the start, SPECTRAFORCE has achieved a very strong growth trajectory and over the last 5 years we’ve been ranked as one of the Top 25 “Fastest Growing Staffing Companies” in the US. The excitement certainly isn’t stopping now and we’re proud to say the upcoming year has significant growth forecasted making this a perfect time to join our team. Some excitable details that come with the SPECTRAFORCE name include:</label>

• <label id="Description">Flexible schedule to accommodate to your life</label>
• <label id="Description">Unlimited PTO (and we really mean it – no guilt trips when you’re out, starts your 1st day!)</label>
• <label id="Description">A fully supported team with training and resources</label>
• <label id="Description">A leadership team who cares and values your opinion</label>
• <label id="Description">Internet, cell phone and gym membership reimbursements (monthly)</label>
• <label id="Description">Lucrative benefits beginning on the 1st of the month following start date</label>

<label id="Job_MinimumPayRate">At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.</label> 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $65000.00/yearly.