Job Title: Client Service Representative Duration: 7 Months (Potential for Temp-to-Perm Based on Performance) Location: Smyrna GA USA 30082 Job Schedule- 6 weeks of onsite training for 40 hours per week. Once proficiency is demonstrated (as determined by the manager), a hybrid work schedule will be implemented. Job Hours- 8:00 AM - 6:00 PM EST (Manager will confirm schedule upon hire).
Summary Upon joining the StreamLabs team as a Technical Customer Service Team Member, you will be part of an organization committed to service excellence. This role involves working with an energetic, fast-paced team to provide live technical support via phone, email, and chat. You will act as a key communication link between customers and internal teams, including engineering, management, and partnered service providers. Comprehensive training on StreamLabs products, software, mobile apps, and plumbing knowledge will be provided, along with coaching on communication techniques, scripts, and business processes related to customer support.
Responsibilities
Answer incoming customer phone calls and emails.
Respond to missed calls and follow up with customers promptly.
Troubleshoot inbound customer technical issues, including app-based questions, product issues, and installation-related inquiries.
Document customer feedback, issue type, and resolutions in the CRM system.
Collaborate with internal technical and engineering teams on product or service escalations.
Process and enter Return Material Authorizations (RMAs) when necessary.
Qualifications
High school diploma or GED certificate; associate degree preferred.
Ability to prioritize tasks and manage multiple simultaneous projects.
Technical proficiency in Wi-Fi, device pairing, and smartphone apps.
Familiarity with Internet of Things (IoT) technologies, including cellular gateways, hotspots, and LoRaWAN devices or equivalents.
Experience using Customer Relationship Management (CRM) software.
Experience using Enterprise Resource Planning (ERP) software.
Strong verbal communication skills, with clear, articulate, and grammatically correct speech.
Proficiency in Microsoft Office 365.
Excellent written communication and documentation skills.
Familiarity with tools such as ZenDesk, Autotask, and EPICOR P21.
Strong time management skills with a proven ability to meet deadlines.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $20.09/hr.
