Client Service Advisor


Phoenix, Arizona

a month ago

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Client Service Advisor
Phoenix, Arizona

a month ago

Job Description

Title- Client Service Advisor
Location- Candidates can be located in the following locations: Phoenix, Salt Lake City or Raleigh, NC.

Duration- 12 months
Shift Timings: Monday through Friday covering the closing shift (subject to change based upon business needs) of 8:30 AM - 5:30 PM Pacific Time.

  • Hybrid role 1 day per month in office for Enterprise Day, 1 day quarterly for All Hands meeting and occasional others for team building.
  • This position provides advanced operational support for a business unit in the execution of daily activities in support of the Client Go platform.
  • Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies.
  • Maintains records or systems crucial for business operations.
  • Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business goals.
  • Assists in the identification of process inefficiencies or opportunities for improvement.
  • May guide less experienced specialists on the team through knowledge in the area of work.
  • Service - Answers inbound communications to service accounts, fulfill requests, or address issues.
  • Determines target needs and provides resolution while maintaining a high standard of service.
  • Identifies appropriate course of action for more complex issues or disputes.
  • Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Identifies and communicates process inefficiencies. May offer recommendations for process improvements.
  • Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
  • Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests. May offer guidance and direction to less experienced specialists through knowledge in area of work.
  • High School Diploma or GED and 2 years of experience in Financial Services or Operations Support.
Preferred Qualifications:
  • Working knowledge of the Client's Go platform
  • Inbound call center experience

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $25.00/hr.

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