Client Coordinator

SPECTRAFORCE is looking for an energetic and driven Client Coordinator to join our growing team in Raleigh.

The Opportunity:

The Client Coordinator is responsible for driving business growth and revenue generation for new and existing clients through strategic business development and sales initiatives. This role also manages assigned high-touch account portfolios within a designated vertical, effectively builds relationships with client stakeholders, and ensures clients receive exceptional service at every touch point.

A Glimpse Into Your Day:

• Independently set and manage client stakeholder meetings
• Generate new leads/business/channels for existing client engagements
• Achieve meeting targets and gather heads-up and exclusive positions from hiring managers
• Continually explore new opportunities with clients to increase revenue
• Effectively gather and manage information regarding client needs, pain points, and expectations
• Track and monitor client metrics to determine creative ways to improve processes for success
• Seek out prospective business opportunities with new and existing clients
• Utilize direct manager contacts to coordinate meetings for hiring managers to engage with account executives
• Foster strong relationships with key stakeholders within existing accounts to understand their evolving needs
• Act as a liaison between clients and internal teams to ensure seamless service delivery
• Collaborate closely with the client services team to identify opportunities for revenue growth within existing accounts
• Assist with candidate phone and/or video screenings, interview prep and debrief, as well as coaching of candidates
• Review and qualify candidate resumes based on qualifications gained during client intake calls
• Create interview packets, review interview schedules, and request interview feedback
• Assist with scheduling and note-taking for supplier calls
• Facilitate negotiations of pay and margins based on candidate’s and client’s expectations
• Follow standard operating procedures for clients and update internal/HRIS systems accordingly
• Coordinate with the Onboarding Team to provide background check updates to candidates while contributing to strong and consistent candidate engagement
• Perform other duties assigned

Who You Are:

• High School Diploma/GED (Bachelor's Preferred)
• Minimum one (1) year customer service experience
• Strong work ethic and ability to work in a fast-paced, rapidly changing environment
• Excellent written and verbal communication
• Excellent organizational and time management skills

Exclusive Benefits:

• A strong cultural environment, recognized by Inc. Best Workplaces and Women’s Choice Awards, with 72% female leadership.
• Unlimited PTO from your very first day — guilt-free time off is our promise! 
• A comprehensive suite of health, dental, vision, and other insurances 
• 401(k) plans with employer matching
• Reimbursements for both gym memberships and cell phone expenses*

 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $20.00/hr.