Title: Client Account Support Analyst Location: Remote (CST) Duration: 03 Months Schedule: Monday to Friday, 8 AM - 5 PM CST Training Schedule: Training will follow the same schedule as the regular work hours (8 AM - 5 PM CST).
Note:
This position includes fiduciary duty or access to financial systems
This position will be completely remote, and candidates can be sourced from across the US, as long as they're able to support the CST schedule.
Candidates must have a quiet and private working environment and a reliable, high-speed internet connection.
Duties:
Delivers professional activities in the Client Services job family. Responsible for providing client support in the areas of service, maintenance, and penetration.
Responds to inquiries, solving problems, and ensuring client satisfaction with products and services.
Coordinates with an account manager to ensure needs are met and potential problems are averted.
Keeps account manager informed of account status and opportunities for expanded business. May make on-site presentations to existing and prospective clients to educate and inform them on products.
Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas.
Provides standard professional advice and creates initial reports/analyses for review.
May provide guidance, coaching, and direction to more junior members of the team
Skills:
2 years minimum of data entry experience
Credentialing/Licensing/Contracting experience preferred, but not required
Attention to detail
Independent Worker
Intermediate PC Skills
Intermediate proficiency with Microsoft Office Products
WPM included on a resume is encouraged but not required
Excellent written and verbal communication skills
Excellent time management skills
Education:
HS Diploma or GED equivalent
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $22.00/hr.
