Client Account Support Analyst



2 days ago


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Job Description

Title: Client Account Support Analyst
Duration: 5+ Months
Work Schedule: 8 am-5 pm per workers time zone 100% remote role
Note: All candidates must start 07/15/2024 with no planned vacation during the 4th quarter of 2024.
  • Performs a broad range of moderately complex sales operations functions for renewing business and serve as a liaison between the Client Management team and internal partners.
  • This role is accountable to deliver timely and accurate renewal materials and implementation packages, including all product lines (medical, dental, vision) for renewing clients.
  • A key function of this role is to demonstrate a deep understanding of the renewal end- to-end process, analyze and complete transactions for consistency, accuracy and ensure Federal Legislation, State mandates and client's Product and Program rules are applied.
  • This role has a direct impact on the service experience for clients, customers, and producer partners.
  • Process end- to -end client renewal transactions across all product lines, programs and compliance legislations and mandates as assigned.
  • Communicate information regarding the renewal experience to include downstream risks and notifications for confirmed and pending renewing clients.
  • Maintain tracking and reporting of status and deliverables associated with assigned book of business
  • Demonstrate professional interaction with internal partners on delivery of information, transaction and processes related to “In Good Order” (IGO) status for successful implementation
  • Perform work within standard operating procedures related to the renewal process ensuring compliance and timeliness in alignment with quality and production expectations
  • Utilize multiple web-based knowledge resources to review benefits for Federal Regulation and State Mandate compliance, as well as client’s product standards
  • SFDC audits/updates based on opportunity received
  • Support interpretation PBAB, BNCA, BST Legislation for renewing clients on behalf of Client Manager and Client Service
  • Provide final and error free benefit summaries and related paperwork to client management to begin case installation
  • Participate in root cause analysis of issues related to renewals with matrix partners.
  • Participate in projects related to optional services including application development and other product/process related initiatives
Top 3 Skills:
  • Communication
  • Different Business Partner
  • Reading/Interpreting Benefit Language
  • Previous sales operations or benefit service experience preferred
  • Strong attention to detail and demonstrated experience in delivering high quality work
  • Audit and/or Quality Assurance experience a plus
  • Knowledge of systems such as Excel, Word, Outlook, SFDC applications.
  • Strong attention to detail
  • Strong analytical and problem-solving skills
  • General knowledge of insurance products, procedures and systems for the sales operations/sales support functional area is desired
  • Prior experience working with matrix partners and external customers is preferred
  • High School Diploma/GED with 5 years of Benefits/contracting experience
  • Or Associate/Bachelor degree in a related field preferred with at least 1 year of related experience

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $22.50/hr.

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