Job Title: Claims Admin Support Spec Int Location: Covington, LA 70433 Duration: 6 weeks to 3 months Schedule: 8AM - 5PM CST, M-F
Description: The primary purpose of the Claims Support Specialist Int is to provide more complicated administrative support to specialized groups in the Claims organization.
Top must-have skills / Candidate Requirements:
Familiar how to use Outlook, Teams and Word (very little will be used)
Customer Service Face to face
Interpersonal communication skills (need someone who can be empathetic and sincere as the filers coming into the office have had a total loss (car, house, etc).
Ability to Multitask
Organizational skills
Adapt Quickly and learn process and programs
Training:Hands on Training.
What will separate an average candidate vs a great candidate on a resume?
Someone with Face-to-Face customer service experience
Degrees or certifications required/Years of overall experience required:
High School diploma or GED equivalent
1-2 years' experience with face-to-face customer service
Responsibilities:
Liason between customer and company’s filer
Total loss paperwork, titles,
Give payment checks to customers
Order Police reports
Draft letters to be sent out to the customers
Send and accept Fed Ex
Call claim carriers - verify insurance to make sure policy is active
Order supplies in the office
Scan total loss paperwork into files
Maintain Office Needs- order supplies, coffee, etc.
Who is this worker's main interaction going to be with in the office?
The customer
The company’s team (mostly online)
Leaders will be in the office
How will performance be measured:
Loosely metric based; accuracy guidelines and complete tasks timely (observations)
Why a candidate would be interested in this position over one with another organization:
Company’s culture e and environment.
Workers can be their complete self
Office days each month and they have an office potluck
Interview Process:
1 round of video interview
Star format (Situation, Task, Action, Result) - Please prepare your candidate for this style of interview
Position Summary: Performs routine but varied clerical duties in accordance with standard procedures under direct supervision. Duties and tasks are standardized. Resolves routine questions and problems, and refers more complex issues to higher levels.
Essential Duties & Responsibilities:
Interacts by phone and mail with multiple internal and external contacts such as customers, vendors, medical providers, attorneys (plaintiff and defendant), law enforcement agencies, etc.
Screens and directs telephone calls
Maintains and updates office supplies
Operates and maintains office equipment such as fax, printing and copying machines
Coordinates office shredding with the vendor.
Conducts document maintenance - creates, retrieves and delivers files, and copies documents.
May compose routine correspondence.
Receives and directs visitors; and may resolve routine inquiries.
Opens sorts and distributes mail (including USPS, FedEx and other delivery companies)
Other various support duties (may set up meetings, may coordinate record retention, etc). May be asked to other duties as needed not represented on this list including additional searches, researching, and reporting as requested by leadership
Occasional travel
Knowledge, Skills/Abilities:
Working knowledge of office equipment.
Customer service and follow up skills.
Physical Requirements/Working Conditions:
Typical office environment requiring the use of typical office equipment (e.g., computers, phones, etc.).
Computer keyboarding, computer monitor and mouse use including reaching forward, grasping, finger and wrist manipulation, and neck bending and turning; near vision is necessary for computer monitor use. If working in an Emerging Workspace, or similar working arrangement, lifting of laptop equipment, files and/or personal belongings weighing 10 lbs. or less is required.
May require long periods of sitting
May require prolonged repetitive use of the upper extremities
May require lifting < than 50 lbs.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $20.66/hr.
