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Claims Admin Support Spec Int

Spectraforce

Colchester, Vermont


7 days ago

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Claims Admin Support Spec Int
Spectraforce
Colchester, Vermont

7 days ago

Job Description

Job Title: Claims Admin Support Spec Int
Location: Colchester, VT 05446
Duration: 6 Months (Contract to possible hire)
Schedule: 8AM - 5PM, M-F
 
Position Summary:
Performs routine but varied clerical duties in accordance with standard procedures under direct supervision. Duties and tasks are standardized. Resolves routine questions and problems and refers more complex issues to higher levels.

Top must-have skills / Candidate Requirements:
  • Customer Service skills: specifically face-to-face as this contractor will be working directly with customers who are settling their losses, so having patience and showing empathy is important to the role
  • Quality Check is accurate
  • MS- Office Suite- Little data entry- internal
  • Excellent written and verbal communication
  • Organized and attention detail- as they will be checking documents for accuracy
  • Ability to multi-task
  • Ability to work independently and collaborate with other claims admin support specialists from time to time
  • Display leadership while in the office
     
Day to Day Responsibilities:
  • Point of Contact at the Front Desk of claims office
  • Working with customers on their total loss paperwork and verifying information
  • Obtaining documents from customers
  • Handling payments
  • Entering information into claims system
  • Printing, faxing, mailing - outgoing and incoming
  • Supply ordering, filing, organizing
  • Tasks from internal system/queue to complete - creating FedEx labels, mailing, and faxing
     
What will separate an average candidate vs a great candidate on a resume?
  • Notary in VT
  • Multiple years in customer service area
  • Experience in the insurance industry
     
Degrees or certifications required/Years of overall experience required:
  • High School diploma or GED equivalent
  • 2-3 years of experience in face-to-face customer service role
 
Who is this worker's main interaction going to be with?
  • Main interaction is with the customers
  • This is an independent office-
  • Supervisor support in the office
  • Approx 20 workers in the office - 10 people any given time
  • 55 Administrative Assistants make up the Admin Team and may be available for assistance via Teams/email (they're all in different offices)
     
Volume of customer appointments (approximation):
  • 3-5 on a light day
  • 10-15 on a heavier day
  • Note: Appointments are set for 15 minutes and the interaction during the appointment is approximate 5-10minutes as long as the paperwork is prepped and ready for the day
     
How will performance be measured:
  • Observation of completion of task, showing respect toward the customers, displaying leadership skills; Accuracy & Efficiency of work
     
Parking:
  • This office has their own open parking; they're located on the 2nd floor and there is an elevator
     
Essential Duties & Responsibilities:
  • Interacts by phone and mail with multiple internal and external contacts such as customers, vendors, medical providers, attorneys (plaintiff and defendant), law enforcement agencies, etc.
  • Screens and directs telephone calls
  • Maintains and updates office supplies
  • Operates and maintains office equipment such as fax, printing and copying machines
  • Coordinates office shredding with the vendor.
  • Conducts document maintenance - creates, retrieves and delivers files, and copies documents.
  • May compose routine correspondence.
  • Receives and directs visitors; and may resolve routine inquiries.
  • Opens sorts and distributes mail (including USPS, FedEx and other delivery companies).
  • Other various support duties (may set up meetings, may coordinate record retention, etc).
  • May be asked to other duties as needed not represented on this list including additional searches, researching, and reporting as requested by leadership
  • Occasional travel
     
Knowledge, skills/Abilities:
  • Working knowledge of office equipment.
  • Customer service and follow up skills.
     
Physical Requirements/Working Conditions:
  • Typical office environment requiring the use of typical office equipment (e.g., computers, phones, etc.). Computer keyboarding, computer monitor and mouse use including reaching forward, grasping, finger and wrist manipulation, and neck bending and turning; near vision is necessary for computer monitor use. If working in an Emerging Workspace, or similar working arrangement, lifting of laptop equipment, files and/or personal belongings weighing 10 lbs. or less is required.
  • May require long periods of sitting
  • May require prolonged repetitive use of the upper extremities
  • May require lifting < than 50 lbs.
 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $20.66/hr.