Care Navigator

Title: Care Navigator
Duration: 6 Months
Location: Remote (Texas)

Job Responsibilities:

• These positions work in a Call Center setting where the contractors are on a phone queue
• Day to Day responsibilities - Inbound call center, assist and educate Medicaid members on benefits and Services such as PCP Changes, ID Cards and Coordinate transportation and other services.

Describe the performance expectations/metrics for this individual and their team:

• Adherence – 90% or above
• Quality – 95% or above

Tell me about what their first day looks like:

• Day 1/week 1: Issued password, badging, laptop, equipment, ensure systems access, and will start Centene University training throughout the first week.
• Training: After week 1, will be set up with trainer for day-to-day visibility into role.

Internal/External Groups with which the Candidate will interface:
Required Skills/Experience:				Preferred Skills/ Experience:
1.	Call Center, Medical Background, Working with the Aging, Blind and Disabled Population			1.	Background in Managed Care
2.	Great customer service			2.	Bilingual preferred; we have a language line they could use if they are not bilingual
3.	At least 4 years of combined work experience			3.	MCO insurance
Education Requirement:		High School Diploma or Equivalent		Education Preferred:		Preferred BA in Social Work or Healthcare Mgmt, LVN, CNA, CMA, RT, Pharmacy Tech
Software Skills Required:		Will be using various software on the job: Microsoft Office Suite, Avaya, Zoom, Skype
Required Certifications:		N/A		Required Testing:		N/A

 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $27.00/hr.