Care Navigator

Title: Care Navigator
Duration: 6 Months
Location: Remote (Texas)

Job Responsibilities:

• These positions work in a Call Center setting where the contractors are on a phone queue
• Day to Day responsibilities - Inbound call center, assist and educate Medicaid members on benefits and Services such as PCP Changes, ID Cards and Coordinate transportation and other services.

Describe the performance expectations/metrics for this individual and their team:

• Adherence – 90% or above
• Quality – 95% or above

Tell me about what their first day looks like:

• Day 1/week 1: Issued password, badging, laptop, equipment, ensure systems access, and will start Centene University training throughout the first week.
• Training: After week 1, will be set up with trainer for day-to-day visibility into role.

Internal/External Groups with which the Candidate will interface:
Required Skills/Experience:				Preferred Skills/ Experience:
1.	Call Center, Medical Background, Working with the Aging, Blind and Disabled Population			1.	Background in Managed Care
2.	Great customer service			2.	Bilingual preferred; we have a language line they could use if they are not bilingual
3.	At least 4 years of combined work experience			3.	MCO insurance
Education Requirement:		High School Diploma or Equivalent		Education Preferred:		Preferred BA in Social Work or Healthcare Mgmt, LVN, CNA, CMA, RT, Pharmacy Tech
Software Skills Required:		Will be using various software on the job: Microsoft Office Suite, Avaya, Zoom, Skype
Required Certifications:		N/A		Required Testing:		N/A

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 27.00/hr.