Job Title: Care Coordinator (100% REMOTE) Duration: 3-6 Months This position will work Monday-Friday 9 AM-5 PM or 10 AM-6 PM EST (May need occasional weekend coverage) Training: 2 days of orientation(remotely) and then 1 week of shadowing staff remotely. Note: While the organization will do its best to keep you in your desired schedule, schedules are subject to change, or you may be required to ‘float’ to other service lines based on business needs.
Position Summary:
The Care Coordinator (CC) is part of the telehealth clinical team, which is devoted to the delivery of health care in an online and fast-paced setting.
The Care Coordinator will work in a role that supports the healthcare team and the patient by anticipating and responding to patient needs and requests of the healthcare team.
The CC activities complement the team-based care delivery model. Strong customer service, communication, and computer skills are required.
Essential Job Functions:
Support the clinical and administrative operations of telehealth across practice settings.
Collaborate, facilitate, and orchestrate patient care across various healthcare providers and services.
Utilize multiple forms of technology and platforms in the delivery of patient care.
Possess exceptional customer service skills with the ability to de-escalate calls, resolve complaints, and address patient issues empathetically and professionally.
Assist with patient correspondence, referral coordination, excuse notes, medical records, and prior authorizations.
Ability to identify and report patient safety and quality issues.
Recognize and direct the patient to the appropriate healthcare professional or department.
Organize and track operational processes and patient needs for optimal outcomes.
Assist the patient with scheduling needs including follow-up visits.
Identify and educate the patient on available resources.
Accurately update patient information in the electronic medical record.
Answer inbound calls, handle patient non-clinical inquiries, and provide non-clinical basic information.
Facilitate communication between patients and the healthcare team.
Advocate for patients’ well-being and needs.
Embody teamwork as a core value.
Required Knowledge/Skills/Abilities:
Strong work ethic and ability to multi-task in a high-volume and fast-paced environment.
Strong demonstrated computer literacy.
Broad knowledge and experience in a clinical setting.
Excellent written and oral communication skills.
Exceptional customer service, interpersonal, and organizational skills.
Education and Experience:
Preferred knowledge of EHR systems such as EPIC, Cerner, or Athena.
Preferred experience in a clinical setting.
Medical Assistant or equivalent preferred.
Physical Demands:
While performing the duties of this job, the employee is required to stand, walk, or sit; use a keyboard and computer mouse; reach with hands and arms; balance, stoop, kneel, bend, talk, and hear.
The employee must occasionally lift and/or move up to 25 pounds.
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work Environment:
Work is performed in an at-home office environment.
Must be able to work in a fast-paced and high-volume work environment.
CPRA: Notice to California Applicants: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $20.00/hr.
