Business Systems Analyst

• Location: Costa Rica
• Work Schedule: Monday - Friday (Hybrid)
• Contract Information: 1 year 

We are looking for an energetic and experienced Business Systems Analyst with 3-4 years of experience to join the CX Systems team. The ideal candidate will have a systems background, a passion for quality and customer service, and enjoy working in a dynamic, fast-paced environment. He/she will be extremely detail-oriented, self-motivated, results-oriented, and a great communicator. As a BSA, you will interact with various cross-functional teams and define and document business processes and requirements.

Responsibilities:

• Define, document, and maintain business processes, requirements, and policies.
• Manage and support operations-related initiatives identified by the CX organization.
• Identify opportunities for business process improvements and make recommendations as appropriate.
• Work with the team to understand and prioritize field requests.
• Manage the queue to provide prompt support to end users, including consulting with the appropriate teams to resolve issues and address questions.
• Perform system testing of new functionality or bug fixes.

Requirements:

• Bachelor’s degree in Business Systems, Computer Science, Business Administration, or equivalent.
• Salesforce.com system experience is preferred (3+ years).
• Salesforce Admin or equivalent certification required.
• Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization, as well as collaborate with cross-functional business partners and technical teams.
• Ability to gather and translate requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as needed.
• Attention to detail with the ability to analyze and solve complex problems, as well as provide documentation, guidance, and instruction to users.
• Strong interpersonal skills with the ability to research solutions to issues as they arise.
• Ability to manage stakeholder expectations professionally.
• Ability to work independently, with general direction and guidance.
• Self-motivated, flexible team player with solid multitasking, time management, and organizational skills, with the ability to manage multiple and often changing priorities.