Business Analyst

Job Title: Business Analyst
Location: Remote
Duration: 6 Months Contract 
Shift Timings: 5AM - 2PM PST

General Summary:

Support and implement network/telephony hardware and software deployments for North America based stores remotely while managing onsite technicians.

Essential Duties & Responsibilities:

1. Point of Contact (POC) for North American Network/Telephony Store Activity (Construction/Deployment/Break-Fix)

• Proactively coordinate with construction resources for implementation of store networking and telephony
• Configure network and telephony hardware across U.S. and Canada markets
• Order network and telephony circuits to meet deadlines and coordinate implementation
• Research, diagnose, resolve, or escalate technical and procedural networking issues
• Address service level escalations and escalate unresolved issues per guidelines
• Utilize available resources for prompt resolutions
• Develop relationships with key business partners across all departments within responsibility areas
• Effectively identify, communicate, and mitigate risks to meet deadlines

2. Vendor Management

• Utilize shipping and receiving processes related to warehouse activity
• Address service level escalations as required and drive issues to resolution
• Establish and maintain effective communication with multiple vendors
• Engage in network escalations and troubleshooting with vendors

3. Reporting and Miscellaneous Projects

• Update and maintain inventory/reporting management tools including Excel, PowerBI, Smartsheet, and others
• Summarize complex environments with multiple moving parts and dependencies
• Track project status and actively report updates to leadership
• Provide weekly status summary reports for network-related activities and changes

Organization Relationships:

Interface with all levels of IT, Store Personnel, Brand Operations, Corporate Architecture and Construction, and other IT and non-IT groups.

Required Qualifications:

1. Knowledge, Skills & Abilities

• Excellent verbal and written communication skills
• Strong analytical problem-solving skills and resourcefulness
• Self-motivated with the ability to work independently
• Proficiency with Smartsheet, Service Now, and Microsoft Office applications
• Ability to act quickly and professionally while multitasking across priorities
• Comfortable working in ambiguous environments and adapting to change
• Ability to learn technical and procedural aspects of the client retail store environment
• Growth mindset

2. Minimum Educational Level

• BA/BS degree or equivalent work experience preferred

3. Experience

• Minimum 4 years of previous IT experience preferred
• Minimum 2 years of networking experience preferred, including Routers, Switches, LAN/WAN, IP, and Zoom Telephony systems
• Previous project management or coordination experience preferred
•  Retail experience is desirable

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 30.62/hr.