Job Title: Business Analyst III Duration: 6 Months Location: Remote
Job Description We are seeking a dynamic, analytical, process, detail-oriented Business Analyst who can partner effectively and closely with our leadership team in Customer Operations and across Whatsapp organization. Someone comfortable with ambiguity to manage and drive cross functional projects independently and thrive in the absence of process/oversight. This role will require leveraging SQL to source and mine data and using Big Data tools such as Tableau, Hive, and Presto so that he/she can analyze trends, metrics, identify areas to improve operational efficiency and guide leadership to make informed decisions backed by data and facts.
Use internal and external data (e.g. tickets, user growth, vendor capacity, trends) to derive insights that will drive strategic business decisions
Build prototypes of analytical tools to help scale the procurement of insights
Drive operational excellence that supports cross functional partners, and ensure the smooth running of weekly, monthly and quarterly business rhythms
Develop compelling analyses to execute data-informed initiatives that helps improve our support channels, productivity, and quality at scale
Focus on process and continuous improvement of core metrics through automation and process enhancement
Act as a thought leader for data-informed initiatives and guide the team’s direction overall
Conduct in-depth investigations leveraging large and complex data sets
Partner with Data Science, Data Engineering, Product and Customer Operations teams to solve problems at scale
Inform, influence, and execute new strategies and tactics using analysis and impact metrics to support your positions
Build/maintain reports, dashboards, and metrics that equips the CO organization to scale successfully
Minimum Qualifications
BA/BS in an analytical field (e.g. Computer Science, Engineering, Mathematics, Statistics, Business or a related field)
5+ years of work experience in Business Analytics, Sales Analytics, Sales Finance, Sales Operations, and/or Strategy consulting, or 3+ years experience with MBA/Master’s degree
Demonstrated problem-solving experience with experience providing actionable business insights and recommendations data and fact-based
Demonstrated experience in storytelling with data
Experience in statistics, sampling techniques, machine learning, A/B testing
Experience working collaboratively with cross-functional stakeholders and partners
5+ years of SQL experience (creating and updating queries)
5+ years experience of initiating and driving projects to completion
Experience with data visualization tools such as Tableau or packages in R/Python
Experience with reporting systems and data pipeline architecture
Communication experience in articulating issues to both technical and non-technical audiences
Preferred Qualifications
Experience with Customer Operations or Scaled Services
Experience extracting data from large/complex databases
CPRA: The Company is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAhr@spectraforce.com
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $60.00/hr.
