Job Title: Business Analyst III Duration: 6 Months Location: Remote
Job Description We are seeking a dynamic, analytical, process, detail-oriented Business Analyst who can partner effectively and closely with our leadership team in Customer Operations and across Whatsapp organization. Someone comfortable with ambiguity to manage and drive cross functional projects independently and thrive in the absence of process/oversight. This role will require leveraging SQL to source and mine data and using Big Data tools such as Tableau, Hive, and Presto so that he/she can analyze trends, metrics, identify areas to improve operational efficiency and guide leadership to make informed decisions backed by data and facts.
Use internal and external data (e.g. tickets, user growth, vendor capacity, trends) to derive insights that will drive strategic business decisions
Build prototypes of analytical tools to help scale the procurement of insights
Drive operational excellence that supports cross functional partners, and ensure the smooth running of weekly, monthly and quarterly business rhythms
Develop compelling analyses to execute data-informed initiatives that helps improve our support channels, productivity, and quality at scale
Focus on process and continuous improvement of core metrics through automation and process enhancement
Act as a thought leader for data-informed initiatives and guide the team’s direction overall
Conduct in-depth investigations leveraging large and complex data sets
Partner with Data Science, Data Engineering, Product and Customer Operations teams to solve problems at scale
Inform, influence, and execute new strategies and tactics using analysis and impact metrics to support your positions
Build/maintain reports, dashboards, and metrics that equips the CO organization to scale successfully
Minimum Qualifications
BA/BS in an analytical field (e.g. Computer Science, Engineering, Mathematics, Statistics, Business or a related field)
5+ years of work experience in Business Analytics, Sales Analytics, Sales Finance, Sales Operations, and/or Strategy consulting, or 3+ years experience with MBA/Master’s degree
Demonstrated problem-solving experience with experience providing actionable business insights and recommendations data and fact-based
Demonstrated experience in storytelling with data
Experience in statistics, sampling techniques, machine learning, A/B testing
Experience working collaboratively with cross-functional stakeholders and partners
5+ years of SQL experience (creating and updating queries)
5+ years experience of initiating and driving projects to completion
Experience with data visualization tools such as Tableau or packages in R/Python
Experience with reporting systems and data pipeline architecture
Communication experience in articulating issues to both technical and non-technical audiences
Preferred Qualifications
Experience with Customer Operations or Scaled Services
Experience extracting data from large/complex databases
CPRA: The Company is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAhr@spectraforce.com
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 60.00/hr.
