Title- Brand Purchasing Support Associate Duration-6 months Location- Hybrid (Phoenix, AZ) Training (onsite)
Job Purpose
Provides customer support by assisting members after sales issues from beginning to end.
Responsibilities
Provides customer support by assisting members in the purchase, shipment and/or return of products.
Resolves after-the-sale issues from beginning to end. Tracks shipments, processes product returns, follows-up on freight billings/claims.
Ensures effective service by interfacing with both internal and external customers to include members, suppliers, freight carriers, accounting, sales and/or purchasing staff. Responds to inquiries on products or orders. Negotiates win-win resolutions.
Facilitates the purchasing process by researching product information, pricing or order/shipment status. May handle payment issues, member credits, and check requests.
Provides administrative support by generating, editing, initiating or responding to correspondence as needed.
Establishes and maintains files, libraries and/or record keeping systems.
Maintains customer service or sales information by tracking and entering information into automated systems. May provide activity reports as requested.
Maintains service or sales information by tracking and entering information into automated systems. May provide activity reports as requested.
May follow-up on import regulations and documentation to help ensure compliance.
May develop new and help retain Supply business by placing outbound calls to members. Provides guidance to help members make better purchasing decisions.
Experience:
Minimum 12 to 18 months related customer service, sales and/or purchasing experience.
Education:
High School diploma or equivalent certification.
Knowledge:
Familiar with general office procedures including operation of common office equipment. Basic knowledge of Company’s products and services.
Relationship Management:
Intermediate customer service and telesales skills.
Convinces others to offer favorable terms.
Demonstrates advanced interpersonal skills
Strong negotiation and decision making skills
Problem Solving:
Resolves routine problems using established policies and guidelines.
Researches anomalies and checks documents for accuracy. Understands process flow.
Resolves a myriad of after-the-sale issues that require critical thinking and creative problem solving,
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $23.50/hr.
