Job Title: Bilingual Customer Service Representative Location: Columbia, SC, USA 29210 Duration: 6 Months (Term to perm depends on performance) Job Hours: 8:30 a.m. – 7:00 p.m. EDT, Monday - Friday Job Schedule: Hybrid, 3 days in-office, 2 days remote Training: 6 weeks, fully in-office
Job Summary: As the initial point of contact for customers, the Loyalty Services Representative addresses customer inquiries and concerns, supporting retention efforts and communicating the value of Client products. The role involves creating a positive customer experience through professionalism, empathy, and knowledge of Client offerings.
Responsibilities:
Support policyholders with information on insurance products
Manage inbound and outbound calls to assist customers with insurance cancellations, product reviews, benefits, service issues, and claims
Match products to client needs and assist in premium collections
Provide detailed policy status information
Perform basic technical troubleshooting for website/app issues
Meet or exceed departmental standards on quality, handle time, auxiliary time, after-call work, and other KPIs
Demonstrate Client values of Personal Connection, Empathy, Problem-Solving, and Ownership
Willingness to take on additional duties as assigned
Expected to work shifts within the 8:30 a.m. – 7:00 p.m. EDT timeframe, Monday - Friday
Competencies:
Problem Solving: Analyzes issues logically, breaks down complexity, identifies root causes, and develops insights into challenges
Continuous Learning: Seeks growth, acquires new knowledge, and deepens technical skills through formal and informal learning
Initiative: Proactively exceeds job requirements, completes objectives with minimal supervision, and is self-motivated
Adaptability: Adjusts to changes, prioritizes competing demands, and can navigate uncertainty
Results Orientation: Drives for outcomes, perseveres in challenges, capitalizes on opportunities, and takes accountability for results
Values Orientation: Models Chubb values, acts ethically, collaborates effectively, and maintains professional integrity
Qualifications for Internal Candidates: Skills:
Previous experience in customer service
Friendly and professional demeanor
Strong communication and interpersonal skills
Critical thinking abilities
Basic computer and database knowledge
Attention to detail, organizational, and time management skills
Ability to work a flexible schedule and maintain calm in stressful situations
Ability to explain policy concepts in a clear, simple way
Bilingual proficiency in English/Spanish
Education and Experience:
1-2 years of customer service experience, preferably in a contact center
Retention and phone sales experience preferred
High school diploma required; bachelor’s degree preferred
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $20.57/daily.