Title: Bilingual Collector Location: Fort Worth, TX Duration: 12 months (Possible conversion) Shift: Monday through Friday from 9:00 a.m. to 6:00 p.m. CST NOTE: After Training four days per week in the office and one day working remotely from home
Position Overview:
The Mexico Collector is responsible for collecting payments and offering payment solutions on primarily early-stage delinquent accounts (1–30 days past due) to cure delinquency, prevent roll-forward into late-stage collections, and support overall portfolio performance, including net loss outcomes. Additionally, the position manages inbound and outbound call volumes for Car/Van accounts, ensuring a compliant, customer-centric collections experience while driving disciplined execution of approved strategies and procedures. This role also collaborates closely with peers across Mexico and the United States to ensure a consistent and seamless customer experience.
Key Responsibilities:
Collects delinquent payments and secures customer payment commitments through phone and written communications, ensuring compliance with regulatory requirements; negotiates suitable payment arrangements for customers experiencing financial difficulties, resolves delinquent accounts effectively, and delivers exceptional customer service through professional communication and timely follow-up with both internal and external stakeholders.
Conducts in-depth research when contact is unsuccessful by utilizing authorized resources and investigative methods, including reviewing customer records, contacting references on file, updating customer demographic information, and leveraging approved internet resources to obtain current contact details and locate customers and collateral.
Maintains strict adherence to established compliance controls, strategies, and operational procedures when managing accounts and customer interactions; identifies and escalates potential risks or process gaps, while consistently monitoring and achieving key performance metrics including cure rates, roll rates, productivity, call quality, and adherence to support portfolio performance and operational objectives.
Offer feedback and recommendations on processes currently in place and training reference materials.
Skills and Qualifications:
Analytical skills
Language skills (Bilingual in English and Spanish with fluency in reading, writing, and speaking required)
PC skills
Problem solving skills
Customer service focused
Driven & self-motivated
Team player
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $25.00/hr - $30.00/hr.
